OUR VISION AND MISSION
Kim-Tam works to exceed customer expectations. We are a leading carrier of choice for the steel hauling, metal transport and construction industries. We have achieved this through continuous improvement of quality, cost competitiveness and service.
Beliefs and Values
1: Our first priority is to exceed our customer's expectations every time. Total customer satisfaction is vital to our continued success.
2: Our people are the source of our strength. Involvement, empowerment, trust, training and teamwork are the core of our values.
3: Our suppliers and our customers are our partners
4: Continuous improvement is vital to our success
5: We always do the right thing. Integrity is never compromised. In all of our dealings we will be totally honest, above reproach and without discrimination.
Quality Policy Statement
We believe in excellence in service. In our opinion, this commitment to excellence can only be achieved by continuous improvement and consistently meeting customer requirements. This will not only ensure the longevity of the relationship between KIM-TAM and the customer but also the financial success of all those involved. The objectives of our Quality Policy are as follows:
• By Performance: We want our level of service to become the benchmark by which our customers measure their level of satisfaction;
• By Reputation: We want to be recognized as the industry leader in providing a just in time distribution program specially designed with the customer’s needs in mind;
• By Appearance: We want KIM-TAM to be the most distinctive transportation company in the industry;
• By Design, innovation and system organization: We want to provide the customer with the greatest flexibility in services available
• By Safety First: Kim Tam is committed to achieving Health and Safety performance that meets or exceeds the best in the transport industry.